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Email Encryption - Frequently Asked Questions

Why do you need to encrypt email?

Regular email isn’t a private conversation and can be easily intercepted and read by unwanted parties. By law we are required to protect certain types of personal information but more importantly, we believe it is simply a smarter way to do business. In addition, email encryption increases efficiencies by allowing the electronic transfer of sensitive information that has traditionally required slower manual delivery methods. Email encryption is one way we’re taking responsibility to protect your personal private information.

What kinds of information will be encrypted?

Our email encryption service will encrypt email messages that contain personal sensitive information such as:

  • Personal information, such as social security numbers
  • Financial information, such as account and credit card numbers
  • Personal Health Information
  • Other, as determined by American Momentum Bank

How will I get my encrypted messages?

When an employee of the bank sends you an email containing private information, then you may receive an encrypted message via the following methods:

ZixPORT

You will be asked to click on a link in the email, which will connect you to our secure message center. There you will register a private password to retrieve and reply to your secure message(s).

ZixDIRECT

You will receive your encrypted message(s) directly in your inbox, as secured attachments. When you double-click the attachment, you will create a private password to read and reply to your secure message.

What if I already use Zix Email Encryption?

If you already use Zix then you are already part of the ZixDirectory, and will automatically receive secure emails in your inbox and be able to send secure emails back to us transparently.

Won’t it be difficult to get my messages?

You will be able to open your encrypted emails in seconds with the confidence that your personal information remains private. Together with our partners at ZixCorp™, we have developed an easy-to-use approach that protects our entire community of interest — our employees, our Clients, and our business partners.

What should I do if I have questions?

If you’d like to know more about our new email encryption system, you may contact American Momentum Bank at (866) 530-2265. We thank you for choosing American Momentum Bank!

To learn more about our email encryption system, please click here

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