Important Information about “Phishing”

We are continually monitoring online threats and reviewing our security procedures to protect all Client information. Although the Internet is one of the most powerful communication tools available, criminals may use the Internet to defraud unsuspecting people. Scams to retrieve a Client’s personal information can occur through many different channels, such as a phone call, email message or social engineering technique.

One of the most common methods used today to retrieve a Client’s personal information is called “phishing.” This is when fraudulent websites or emails are created in an attempt to steal personal information.

  • Clients are advised to never give out confidential information or passwords by replying to an email or by going to a website through a link included in an email. Even if you click on the link in an email but don’t actually provide confidential information, you could be exposing yourself to viruses, malware or other harmful pieces of software. Remember, American Momentum Bank does not request confidential, personal or secure login information via email.
  • Spammers have gotten creative by making spam email messages appear as though it came from a reputable company or government agency, thus creating a sense of urgency to respond. This is a technique frequently used to lure unsuspecting people to provide confidential information that may be used for identity theft.
  • Be cautious of anyone calling you to ask for bank account or personal information over the phone.

How to Protect Yourself

  • Clients are urged to protect their computer system through the use of anti-virus, anti-spyware and firewall hardware and/or software. If anti-virus software is used, it’s very important to keep the virus definitions up-to-date so that the most recent threats may be detected.
  • If you use an Operating System such as Microsoft® Windows 10 or 11, stay abreast of the many security updates Microsoft® releases. It is important that your computer is updated and contains the appropriate patches. You may choose to setup an automatic update at a certain time each day or week.
  • Review your account statements when they arrive and report discrepancies to American Momentum Bank.
  • If you do not recognize the sender of an email message, delete the email without opening it.
  • Keep your passwords confidential. Change passwords regularly using a complex combination of letters, numbers and special characters. Avoid using obvious passwords that may be easily guessed or hacked.
  • Never dispose of a hard drive without thoroughly cleaning it to remove all personal information.
  • When using an ATM or card machine at a gas pump, carefully inspect the device to ensure that no abnormal attachments have been added. If it doesn’t look right, don’t use it.

Reporting Fraud

If you believe you are a victim of fraud or need to report a suspicious email that uses American Momentum Bank’s name, please forward it to us immediately at: [email protected]. If you receive a suspicious phone call that uses American Momentum Bank’s name, please contact the bank at (866) 530-2265.

Financial Scam Alerts


This is NOT a valid American Momentum Bank telephone number and clients should not speak with this caller. American Momentum Bank Fraud Center associates will never ask for information unrelated to potentially fraudulent debit card transactions. Never give your account number, Social Security Number, or other identifying information to an unknown caller.

For more information, please contact American Momentum Bank at (866) 530-2265.

Security Tips


  • Click here for Corporate Account Takeover and Business Email Compromise training
  • Pay special attention to the address on Bank and other statements you receive electronically. Fraudsters will often change your address on accounts where you are not mailed a statement and attempt to make purchases without your knowledge.
  • Always ensure your computer is up-to-date with Virus and Malware protection. Having the most up-to-date patches is essential to securing your PC and protecting your personal information.
  • EMV (chip-enabled) debit cards are a much safer way to pay! Even though your card may have a magnetic strip, elect to “Dip the Chip” whenever possible to help protect your card information and secure your bank account.
  • Online Bill Pay not only makes paying your monthly bills easier, but it can also help secure your account. When your payee accepts electronic payments through Online Bill Pay, there are no checks to get lost in the mail, no late delivery, and peace of mind.
  • Do not use the same username and password for all accounts. Using the same password for multiple accounts increases the risk of your account being compromised through a data breach at any of the affected accounts. A strong password should include 8 or more characters, a special character (#, %, !, etc.), a number, and both upper and lower case letters. All financial account credentials should be different from those used for Social Media, Utilities, etc.
  • Sign and activate your EMV chip-enabled Debit Card immediately upon receiving it. EMV chip Debit Cards are more secure than traditional magnetic strip debit cards and are another way American Momentum Bank is helping to secure your account. If you have any questions regarding your EMV chip-enabled Mastercard® Debit Card, please call us at (866) 530-2265.
  • To protect your account when using an ATM or using your Mastercard® Debit Card to make a purchase, cover your PIN as you enter it into the terminal. Many skimmers today rely on a small camera to capture the PIN associated with each card. Blocking the PIN from bystanders will help keep your account secure. If you feel your account has been compromised, please call us at (866) 530-2265.
  • The IRS will never call you regarding an outstanding tax bill. Callers claiming to be the IRS and requesting that clients obtain a prepaid Debit Card with which to pay the tax bill. The IRS will never ask for a tax bill to be paid via prepaid Debit Card, wire transfer, or credit card over the phone. If you receive a call similar to this, please hang up and call the IRS at 1-800-366-4484.
  • When making online purchases with your Debit Card, please make sure to read the merchant's Terms and Conditions before authorizing the transaction. Certain types of purchases, including special "Trial Offers", may have future recurring charges.
  • The Bank will never contact you and ask you for your full debit card number or the three-digit security code on the back of your card. Should you receive any calls requesting this information, hang up the phone and contact the bank immediately at (866) 530-2265.
  • Have you moved or changed your contact information recently? If so, stop by one of our banking centers today to update your records.
  • Help prevent fraud on your account. Review your online account activity daily. Not an online banking user? Contact us at (866) 530-2265 for details.
  • As a security reminder, the bank will never send an email to verify your account or personal information. For more information, contact us at (866) 530-2265.
  • Stop identity thieves from stealing your information. Don't click on email links from unknown senders or from known parties without verifying the validity of the email first.
  • Help keep your identity safe online. Keep your anti-virus and anti-malware software up-to-date.


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